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Frequently Asked Questions
What payment methods do you support?
We accept various payment options including T/T, L/C, Western Union, and Money Gram for your convenience.
How are the products delivered?
Small items are dispatched via DHL, UPS, or airfreight. For bulk orders, we recommend sea shipping to significantly reduce costs. All customs documentation is prepared promptly upon container loading.
What are your quality control standards?
We strictly follow the H.A.C.C.P manufacturing system. Key components are sourced from professional brands to ensure a long service life. Every item undergoes a rigorous inspection before loading, with photos sent to the customer.
What is the warranty period for the equipment?
We provide a 1-year warranty. Given the challenges of international service, we often suggest purchasing specific key spare parts to ensure uninterrupted operation over the long term.
Can the steamer be used for items other than rice?
Yes, it is a versatile cabinet suitable for seafood, rice noodles, rolls, and more. Optional trays for buns or soup pots are also available to suit different culinary needs.
Is the machine energy efficient?
Absolutely. The unit features integral foaming for superior thermal insulation and high heat efficiency, which allows it to reach target temperatures quickly while saving energy.