❓ Frequently Asked Questions
Why choose us?
Prime products are low MOQ and high quality. We accept OEM and Trade assurance orders to ensure your purchasing safety.
How can I make my custom logo and packaging?
The listed product price does not include a custom logo. You can contact our team directly to discuss specific requirements for custom branding and packaging designs.
How long do you need to produce the goods?
For products in stock, we can deliver in 3-7 days. The regular lead time for custom goods is 20-45 days, depending on the order quantity and season.
What are the payment terms?
We accept TT, LC, and Trade Assurance payments. If you have other specific needs, our sales team is available to assist.
How long will it take to receive the goods?
By Air/Express, it takes about 7-10 days. By Sea, it usually takes about 15-45 days, depending on your destination port.
How do you handle product quality problems?
We have a professional after-sales department dedicated 100% to solving quality problems. We prioritize clear communication and customer satisfaction.